General Services
Telecom Systems N.I. provide a wide range of support services to help you fully exploit all the possibilities of your new or existing system and get added value for your money.
The specialised services we offer include:
Auditing and Quotations
We’ll carry out a full and detailed assessment of your existing telephone or communications system, completely free of charge and without further obligation. We undertake to get back to you with a fair and unambiguous quotation within the shortest possible time. Click here to order an professional audit of your business's telecoms.
Installation
We understand the importance of getting your new system or equipment up-and-running as smoothly and as quickly as possible. We’ll bend over backwards to ensure that there’s the least possible disruption to your business during the installation process and are happy to suggest and implement temporary holding solutions to reduce any downtime to an absolute minimum.
Maintenance
- We’re currently offering all our customers one year’s free maintenance on all products or systems installed by us. See our What’s New page for further details.
- We offer fixed price maintenance contracts or we can tailor an agreement to meet your specific needs. Prices for tailored agreements depend on such factors as required response times, level of customer expertise, whether an engineer is required to be permanently on site etc.
- We provide trained engineers to resolve any problems which may occur or implement the changes you require.
- We resolve any software changes remotely, via a Modem, so you do not have to wait for an engineer to call.
- We carry stocks of all equipment likely to be required so that any ‘down-time’ is minimised.
- We ensure that our engineers have access to our database giving details of your installation, site details and history. They will also be able to draw on our company’s knowledge pool so that problems are resolved in the minimum time.
- We carry out regular preventative maintenance.
Security Audits
Our objective is to allow you to maximise your Nortel Networks product and drive down costs, in these days of sophisticated toll fraud, being ahead of the game is a must. This service involves an audit of the Meridian system for toll fraud, and inappropriate use, both in the Core switch and Voice Mail System.
Our brief is to check that your system has the correct configurations in place to enable business as usual without a high risk of fraud. Checks we put in place will try and eliminate any possibility of unauthorised access of the Voice or Converged network, internal or external. The service will comprise a consultation, audit, full report of findings, recommendations, and implementation.
Engineering Support
Training
At TSNI, we’re experienced in helping staff from a broad range of disciplines to get to grips with new systems and applications as quickly and painlessly as possible.
Network Services and Management
We’ve built up effective working relationships with the big service providers such as BT and NTL, and will happily negotiate with them on your behalf. Just think how much this could simplify your life!!
Professional Services
- Project Management Solutions
- Design and Consultancy InstallationServices
- Traffic Analysis
- System Maintenance
- VOIP Solutions Support
Technical Support Services
Have a question relating to a product or service? Please search our Frequently Asked Questions for some of the most common (and easily resolved!) problems . . .
FAQ
Still no clear answer to your problem? Try posting your query in our Telecom Systems User Forums. You can also trade advice and/or suggestions with other Telecom Systems users here. Please feel free to browse . . .
Telecom Systems User Forums
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