Telephone Call Management Solutions : CALL MANAGER ONLINE

To be successful, organisations need to provide a high quality service to their clients. Efficient prompt, telephone response is vital to ensuring customer satisfaction. Additionally, careful monitoring on the performance of individual extensions and utilisation of exchange lines improve service levels, efficiency and help reduce costs.

Telecom Systems NI have teamed up with Sentel Independent Ltd to offer you a quick and easy way of managing all your telecom functions on line. Callmanager Online, the market leading 100% web based logging system, is an effective, easy to use management tool that puts the user in control by allowing daily access to telephone call traffic reports such as extension usage, destination analysis, frequently dialled numbers and high cost calls via a password protected web site. Line reports can be “ be spoke “ to meet your specific requirements. Other standard reports include:

• Operator Response
• Telesales Agent Activity
• Abandoned Calls
• Most Frequently Dialled Numbers
• Most Expensive Calls
• Extension Usage
• Extension Billing
• Busy Hour Analysis

Should you require additional information or would like to arrange a demonstration please contact us on 44 (0) 28 90 998 989

Key Features:

• Free automatic and ongoing software upgrades.
• No training or re-training costs.
• Unlimited technical & customer service support supplied daily and free of charge.
• No staff input is required. Free multi-user access.
• Scheduled reporting, alarms & alerts, number personalisation and CLI as standard.
• Free extension structure & tariff adds / moves & changes.
• All equipment is fully guaranteed and replaced free of charge if required.
• Web based using latest technology & fully compatible with industry led web browsers
• Secure & confidential access to your information. Password protected.
• Departmental group access and individual user permissions allows access to certain groups of extensions.
• Colour graphical representations and extension level billing can be produced easily.