Frequently Asked Questions

We will be updating this section regularly with a question and answer format gleaned from e-mails we receive, posts for our user forum, and queries which we encounter 'out and about'.

From: Office Manager, small telemarketing company in Belfast city centre

Question: We’ve just leased additional office space on the third floor of the building we’re presently based in. I need to move a team of six telemarketeers from their desks on the first floor office to the third floor.What happens to their phones? We’ve just invested in a brand new office telephone system . . . please don’t tell me this unforseen move is going to involve a lot of extra expense!

TSNI: Not to worry, all you need to do is arrange for the installation of a new cable run to the third floor, which will enable the team’s phones to work from there. So no big expenditure required! We’d be able to get a job like this sorted out for you within a matter of hours (or less), and wouldn’t require a lot of notice for such a call-out.

From: Home office worker linking to one of TSNI’s small client companies

Question: Help! Suddenly I can’t make or receive calls from my home phone! I’ve checked that everything’s plugged in, my handset isn’t faulty and that I paid my last phone bill on time . . . What do I do now?

TSNI: Without boring you unnecessarily with all the technical terminology, this sounds like a simple network carier hiccup. Since your company is signed up currently with us, we’ll be happy to contact the network provider on your behalf at once, and ensure that the problem is fixed straight away.

From: Director of local medium-sized advertising agency

Question: We can’t afford a second receptionist and a new copywriter, yet the volume of calls we’re getting on a daily basis is growing all the time. How can we ensure that our graphic designers and the rest of the creatives get the peace and quiet they need to devise new campaigns without being interrupted by unfielded calls all the time?

TSNI: What you need to do is invest in one of the brand new PABX systems on the market at present, along with a basic call management software package. Incoming calls will be diverted to an answering machine if the receptionist is busy, so that she can focus her full attention on the calls she’s taking at the time. Then in a quieter moment, she can simply note any important messages for the members of the team using the call management software package and quietly transfer them by e-mail. We’ll be happy to help you find the right deal, and you amy be taken aback at just how little you’ll need to spend . . .

Still no clear answer to your problem? Try posting your query in our Telecom Systems User Forums. You can also trade advice and/or suggestions with other Telecom Systems users here. Please feel free to browse . . .

Telecom Systems User Forums