| In order to help demonstrate both the tangible benefits and great flexibilty offered by the various systems and packages Telecom Systems sells, we have put together a series of case studies: businesses in which we have assisted
in the installation and/or upgrade of new telephony technologies. Please remember whilst reading these examples that the key to our business strategy at Telecom Systems NI is in our ability to tailor your package to your needs. Have a problem not illustrated here? Want to price a package from a different manufacturer? Not sure if your budget can stretch to that technology? Ask us for a free assessment. We're here to help!
The Client
 Calls-r-us is a medium-sized call centre based in the greater Belfast area with a workforce of 40 people. Their biggest customer at present is a well-known car manufacturer. The call centre receives about 1000 calls per day related to this client, on topics as diverse as warranties, contract garage emergency services and general technical information. Read more.
The Client
Boadecia Books is a publisher with a head office in London and a number of sales representatives based all over the UK and Ireland. Each rep works from a home office: the company could be said as such to have small satellite offices throughout Ireland, England, Scotland and Wales. The smooth exchange of information between head office and each of the reps in the field is of crucial importance in ensuring that, the clients - book shops and supermarkets all over the country - are served as efficiently and rapidly as possible. With a product as popular as Boadecia’s latest read, customers don’t want to have to wait any longer than necessary . . . Read more.
The Client
 Transcorp is a medium-sized freight company with a workforce of around 70 drivers who carry out long distance operations all over the UK, Ireland and the rest of Europe. Transcorp’s proprietor, The Boss, who started out as a long-distance lorry driver himself, likes to be able to personally keep tabs on operations as much as possible: because of the 24/7 nature of the business, this means that he often needs to contact drivers and controllers out-of-hours or as soon as they return from a longhaul trip. Read more.
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